Embracing yourself for the tough questions

The economic turmoil is far from having fully recovered. Company's management team will look into all aspect to strengthen their stake in the market share pie that they have and also looks for way to expand it. At the same time, they will also be looking for ways to reduce operating costs.

I found some tough questions that I need to address when I attend meetings on operating costs reduction. Below are some of it and I am about to share it with you. See if you face the same problem in your environment and are you addressing it. If you have some good answers, do share it with me

1. Reduction of development team size meant they have less time to address most of the minor bugs. They will only fix the major bugs. As for the rest of the bugs, you may work hard to find the bug, but development team is not going to do much about it. What can the quality team do about this?

2. What does the software tester thinks is best for the quality of the product, agile or waterfall?

3. Is exploratory test better or scripted test better? How can you be sure?

Well I find different people have different argument or thought about this. Do share what you have in mind with me. 

~~ Show me the data.

A Long Break

After about a couple of decade not writing blog, or at least that was how it felt like, I decide to write something today. But have no specified topic to write about, so lets just say I'll comment on something and everything that I can remember or know that is happening around me.

1. Economic Crisis OR Financial Crisis: Friends and family around me has been talking about the crisis and our stock market hitting rock bottom. That is then when we buy our house and invest a few 100k into blue chip stocks. Apparently over a period of 5 years, it will double your income. Well if that is true, lets us dig into our pocket and see how much we have :) 2nd problem, when do we exactly hit rock bottom :) And lastly, will you have that much to invest, just in case you have emergency. Well have to do a risk analysis already

2. Politics: Nothing like what I have read in the Sejarah textbooks. It is amazing how politic play a role today. It even seems to overshadow everything else like the police, the judiciary, the MACC and it is like all this pillars of the country is under political party. Well how sad that we can only make a decision every 4 to 5 years (that is, every general election). So, it is like we pay a movie ticket and watch it for 5 years. In between, you could do nothing about it. But one thing I do wish, can everyone involved in it just think of the country first, and everything else second. Look at the shape of the economy in our country. Companies are doing all the cost cutting for survival and we still can see a lot of 'advertisement' of political leaders, of that our country is in a good shape, of everything is good and fair. Nope I don't buy that. We have come into the working world and we only know one thing, only RESULT is justifiable. I don't see any activity that can justify result from 8/3/08 until now. So, zero result thus far, and not to mention the poor return of my EPF :( I thought the country did pretty well last year. Enough talk I suppose, I could go on forever.

3. Global Climate Change: I have said this many times, look at the kind of weather we have. It is really bad. It gets really hot and we have rain almost every evening. The climate is definitely changing, but how would it affect things globally. No one knows, hopefully our kids still gets to see what we see today.

4. PMP: I am doing this course and it is just so hard to answer some of the questions. I am really trying to work hard, after a long day of work, going back and do revision. It is not easy especially after a long day at work place. I suppose I need a lot of motivation and a lot of coffee. And hopefully with a lot of trial exam question and a lot of reading and memorizing, I can make it through.

5. Scandals: Is it me or what but there seems to be a lot of scandals lately. How come Dr Chua's issue re-surface? Scandal is subset of politics I suppose.

6. Meetings: I propose we held some meeting under the tree rather than air-con rooms. It is better for the environment and heck, important meeting of the state can also be held there, why not a small company's meeting, right.

7. Health: I seem to have problem with cough, it haunts me so often and it takes so long to get well :( Also it takes so long for me to recover after a game of basketball. My muscle ache is really a nuisance. Otherwise, pretty cool. Not to mention my mental stress increased when Man Utd went down to Liverpool at Old Trafford. But let me tell you what champion is made of, they will come back stronger AND so am I.

Well 7 points, represents 7 days in a week, 7 deadly sins, 7 heavenly virtue and of course the 7 dwarves :) I better get on with what I am doing and more updates down the road...

In the photo today: Indiana Choo and the Landmine Museum of Cambodia. Wow, boy do I look like .......

Blessed weekend ahead :)

Is Quality Relevant in 2009?

We first start to explore what happened to the Big Three automaker in USA. Ford, GM and Chrysler are the 3 top brands and are movers and shakers of the automobile industry in USA. We heard about them going to the Congress meeting and proposing a bail out plan to the Congress. You must be wondering what really happened to them, certainly their products do not lack in quality as compared to that of the Japanese giant like Toyota's.

In the past, according to ASQ Quality Progress Jan 2009 edition pg. 14, Toyota has a defect ratio of 1.5 defect per car compared to 3 defect per car for US automakers in the 1980s. Currently it is about level, i.e. Toyota has 0.9 defect per car compared to that of 0.95 of US automakers. So the quality is about the same which implies that quality did not cause the pitfall of US automaker. HOWEVER, the perception of quality did. Toyota cars are perceived to be high quality for the long commitment and continuous commitment to the capital Q. When we speak of Toyota, first thing that came to mind is quality, compact, fuel efficient and affordable. This bold well with consumer who has for a long time wanted to save on fuel consumption and have a good lasting car for usage.

Second area that we see defeat in US automaker is the COST. The CEO wages for US automaker is scandalous to start with and Japanese company like Toyota has a more hierarchical and controlled wage structure for them, even to the CEO, I believe. And in line with quality, Japanese company like Toyota also has a systematic quality, cost, improvement and effective mind set where continuous improvement is an everyday thing. What is inefficient is immediately taken care of. They do quality thinking everyday from top to bottom of the organization. At the end, since the quality right now is about the same, I believe the cost in producing a car of the same quality by both Toyota vs US automakers must be a huge gap causing the cost of non-quality being passed on to the user. Meaning if you buy from GM, Ford or Chrysler, chances are your car is more expensive than a Toyota not because it is better, but because you pay for 'a not so effective way of doing things'.

A summary from above, concentrate on Quality and Quality mind set across the organization, is the key to business survival in the long run.

And next question you may be asking, what about us Quality Professionals? Are we relevant or should we be the first on the chopping board because we are not exactly in the production line to produce goods for our customer? Or some management may brand it, it is time for survival fight, it is not time to think and spend more on Quality. Well, the time to invest and really push forward for us Quality Professionals is now.

In this economic environment, it is important that quality professionals demonstrate the ability and the promises of Quality as we have seen in articles, text books and concepts, adapt it into our environment and yield the benefits of it. Here are four ideas of how to start with:

1. Communicate the need of Quality across organization. Form action teams to get quality project executed with the buy in from management. Put yourself on the line, and get the buy-in from management to support such cause as to see the result that can be yield. As the environment is turbulent, go for short and effective projects that can yield a lot of savings for the organization or greatly enhance sales.

2. Communicate the need of Quality upwards. Speak to management using Cost of Quality (COQ) concept. Attempt to decipher and study the cost of failure and show how can quality projects and quality initiatives reduce that. Again put yourself in the line, and be pro-active to push through the understanding to management team.

3. Be pro-active and continuously look for ways to improve in terms of quality, processes, reduce wastage, improve output, reduce time and improve output even from each and every employees.

4. Record the results and outcomes of this projects as bolster for your future quality projects. This will be prove to you, your management and also to your organization that quality thinking and quality initiatives is important during good time, more so during the bad times. Sell Quality to your organization so that they embrace it.

So to answer the question, quality is relevant in 2009, and I can see that organization that is able to embrace quality by each and every employee shall emerge from this economic slump stronger, better and more competitive than ever before.

Attributes you need to be successful in Quality Assurance

By the time I am writing this article, I already have about 4 years of experience in quality assurance for DVD products such as DVD player and DVD recorder. My expertise or specialization is in the area of new product evaluation where I need to oversee the quality aspect of the product right from the design specification and prototyping up to the introduction to mass production. One thing I learn in Sony is that quality does not improve overnight. Therefore if an organization wants to produce good quality product or want to be affiliated as a company that offers good quality services, they need to have the following:

Good working culture that stress on quality (from top level onwards)
Emphasis on quality rather than quantity
Well planned company procedure
Company's mission and objective must encompass quality
Strong QA Department
In addition, contrary to most people's believe, they think that Quality Assurance Department are merely people who checks for other people's mistake, people who only knows how to complain or some would even say that we are people who does not know anything more than to slow down processes, be it in design process or even production process. This should not be the case in a company that emphasize on quality. Quality centered organization would see that Quality Assurance Department attempts to 'help' the organization improve in the area of product, services and even the development of a good company culture. The department actually transcend and bring out another competitive advantage for the organization, that is getting more important in our society today: quality.

The main discussion this time is what kind of people would be ideal in the QA area. Who can spearhead the organization's product/services quality improvement. The following are some of the attributes I have identified from my own experience:

Curiosity
Able to stand up for his/her own beliefs
Detailed
Good presentation skills
Analytical
Non-confrontational but are able to do so

So much has been said about Quality Assurance, and I think that anyone reading this must have been freaked out by what I have wrote. But do you know what are the qualities or attributes that a good QA person needs to have? CURIOSITY. Suspicious. This is the first trade of a good QA person. They must be curious enough to notice things, eagerness to find out if something does not feel right. There has been lots of cases that could have been prevented if QA engineers or technicians could have been more eager to smell out problems. Indeed sometimes QA engineers may run through some detail test script and may not find any problems, however someone who curiously explore the function of the products may stumble upon defects in a matter of minutes.